Company terms & privacy policy
Last modified on 4 Sep, 2023
Privacy Policy
Your privacy is important to us. It is Code54’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://code54.edir.so, and other sites we own and operate.
This policy is effective as of 30 April 2022 and was last updated on 30 April 2022. Information We Collect Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
1. Introduction
This Privacy Policy explains how Bixi LTD ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use the eDir mobile application and website (collectively, the "Service"). eDir is a mobile money exchange platform that enables users to transfer funds between USSD-based mobile wallets such as EVC Plus, eDahab, Zaad, Sahal, eBesa, Premier Wallet, and other supported providers in Somalia.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information to provide and improve our Service:
Account Information: Full name, phone number, email address, and date of birth required during registration.
Identity Verification (KYC): Government-issued identification documents, photographs, and other documentation required to comply with regulatory obligations.
Transaction Data: Details of money exchange transactions including source wallet, destination wallet, amounts, timestamps, and transaction status.
Device & Usage Data: Device type, operating system, IP address, app version, pages visited, time spent, and crash reports.
Mobile Wallet Information: Phone numbers associated with your USSD wallets (EVC Plus, eDahab, Zaad, Sahal, eBesa, etc.) used for transactions.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and facilitate money exchange transactions between your USSD wallets
- To verify your identity and comply with KYC/AML regulations
- To communicate with you about your transactions, account updates, and customer support
- To detect, investigate, and prevent fraudulent or unauthorized transactions
- To improve our Service, develop new features, and enhance user experience
- To comply with legal obligations, including reporting requirements to the Central Bank of Somalia and Financial Reporting Center
- To send you service-related notifications (transaction confirmations, security alerts)
4. Information Sharing & Disclosure
We do not sell your personal information. We may share your information with:
Mobile Money Providers: We share necessary transaction details with wallet providers (Hormuud/EVC Plus, Somtel/eDahab, Telesom/Zaad, Golis/Sahal, etc.) to process your exchange transactions.
Financial Partners: Partner banks and financial institutions as required to facilitate transactions.
Regulatory Authorities: Government and regulatory bodies when required by law, including the Central Bank of Somalia and law enforcement agencies.
Service Providers: Third-party service providers who assist us in operating our platform (hosting, analytics, customer support), bound by confidentiality agreements.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and monitoring
- Access controls limiting employee access to personal data on a need-to-know basis
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials and device.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Transaction records are retained for a minimum of 5 years as required by applicable financial regulations in Somalia.
If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Request your transaction history in a commonly used format
To exercise any of these rights, contact us at [email protected] or through our in-app support.
8. Children's Privacy
eDir is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.
9. Third-Party Links
Our Service may contain links to third-party websites or services, including mobile wallet providers and partner platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable regulations. We will notify you of significant changes through the app or via email. The updated policy will be effective upon posting, and your continued use of the Service constitutes acceptance of the revised policy.
Last updated: March 2026
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Bixi LTD
TCC Building, Floor 5
Makka Almukarama Street, Mogadishu, Somalia
Email: [email protected]
Phone: +252 61 4448898
For any questions or concerns regarding your privacy, you may contact us using the following details: